Shipping policy

Dispatch Notification: You will receive an email and WhatsApp message once your item has been dispatched from our warehouse through Aramex, our logistics partner.

Order Cancellation: Once your order has been paid for and processed by The Viet Concept, it cannot be canceled. However, you may refer to our Returns & Exchanges policy for guidance on returning your order if necessary.

Customer Support: If you need assistance, please contact our Care Team via WhatsApp or Email with your Order ID and the correct address. We will respond to your request within 24 hours.

Order Tracking: To track your order, visit "My Orders" in "My Account." Your order status will be listed as "Ordered," "Shipped," or "Delivered." Once dispatched, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment on our website or the shipping carrier's website.

For more detailed information, please visit our website.